There are no things man was not meant to know. There are, perhaps, some things man is too [stupid] to figure out, but that's a different problem.
~ Michael Kurland
I bought the microwave oven about 6 months ago, a GE Spacesaver that I had installed over the stove. It's a great little microwave oven. I've never had a problem with it. Well, just one teensy little problem. So here's the setup: What is the one thing on a microwave oven (MO) that the user of the MO is guaranteed to have to do all by herself if she has said MO more than a year? Change a light bulb. That's it. Anything other than that and you have to have a repair person come to your house or you say to hell with it and buy a new one.
Q: How many Windows users does it take to change a light bulb?
A: One. But they'll swear up and down that it was JUST as easy as it would be for a Mac user.
So about 2 months after I had the MO installed, the left overhead light bulb burned out. This was annoying: it's so handy to have a light right over the stove. So I reached up there to find the clip or hinge or flap or whatever was covering the light bulb and that's when I discovered that . . .
- The cover had a hinge on one end and was screwed in on the other. Screwed in! Not a hinge with a little clasp thingie: a screw, which requires a screwdriver.
- The hinge was toward me. Think about this. I'm standing in front of the stove, the hinge edge of the light bulb cover is to the front of the stove, which means that . . .
- When I unscrew the cover (taking care not to let the tiny little screw fall into the space between the stove and the counter), the cover drops down from the outside-edge hinge, blocking my view of the light bulb.
It's at this point that I start yelling about the designer of this piece of crap MO being an idiot.
Q: How many Apple employees does it take to screw in a light bulb?
A: Ten - one to screw it in, two to design
the icon, four to design the T-shirts, and three to come up with the code
name for the project.
I feel around up there hoping I don't get electrocuted, and I find that the light bulb is screwed in from the edge facing me. Hmmm. I'm a grown-up, I know how to change a light bulb in the dark, but I still have to remind myself "righty tighty lefty loosey," so with a sideways light bulb and a cover hanging down in front of me, I have no idea which direction is righty, which is lefty, so I cramp my body around so I'm half lying on the counter top trying to see up into the light bulb well. I figure it out, unscrew the bulb, unwind my body so I can stand up again, and I think I'm on my way to having a well-lit stove again.
Wrong.
I bought the MO at Lowe's: you know, big box store, got all kinds of stuff, including light bulbs, but when I ran over there that same day (after carefully laying the short screw on a towel on the counter top so it wouldn't roll into the garbage disposal), I searched the light bulb section, asked for help, the helper searched the light bulb section, and guess what? They weren't out of the bulb; they don't even carry the bulb.
You can buy energy-saving bulbs in a broad range of wattage; you can buy yellow bug bulbs and small white night light bulbs, flared and tapered chandelier bulbs and bulbs for refrigerators, sewing machines, and flashlights. You can buy outdoor bulbs and indoor bulbs and bulbs that glow, shine, switch from dim to bright. But you cannot buy a light bulb for a microwave oven anywhere in Boulder County.
Q: How many software engineers does it take to change a light bulb?
A: Just one. But it takes them all night. And when they're done, the washing machine doesn't work right.
I take that back. McGuckins carries them but they were out for 3 months. They finally came in, and when the sales person in the green vest found them in the light bulb aisle, I yelled, "This is it! This is it! Oh thank you so much!" He backed off, told me I was welcome, and didn't turn his back on me until he was far enough away that he ran no risk of my hugging him.
I have a "thing" about usability. Public restroom paper towel dispensers that dispense enough towel to wipe one palm or that give me shreds or that dispense half-a-dozen towels at a time but only after I've scraped my knuckles trying to get one out - those things drive me insane. I become a raving maniac. So if I could find the person or persons who designed the overhead light in the GE Spacesaver microwave oven, I would look him in the eye and tell him that he is a blinking idiot. The one thing, the only thing, that the MO user will for sure have to deal with is so poorly designed that I put a crick in my neck and a scrape on my knuckles and had to safeguard a stupid tiny little screw until I could replace the god damned bulb that no one carries. Except McGuckins, but only sometimes.
And by the way, Lowe's: Shame on you for not carrying the light bulb for a microwave oven you sell. Shame shame on you, you big box dimwit idiots.
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