Everyone, in some small sacred sanctuary of the self, is nuts. ~ Leo Rosten
First day I've needed AC and it worked fine for 10 minutes and then sounded like the kid next door was drilling a hole through the wall. Good thing it has a 10-year warranty. Repair people will be here in the morning. And I'm not kidding about thinking it was the kid next door. I do expect one day to see him come crashing through the wall with a chain saw and a floor sander. Mr. Fixit.
Got out a fan and it was so covered with dust I thought I'd take it apart and clean it. I'm a smart woman. I looked it over, flipped it on its back, turned it upside down, could see no way to dismantle it. I looked through my bin of warranties to see if I could find directions for cleaning. I have user booklets for a bunch of stuff I no longer own, but nothing for the fan.
So I went online and searched "how to clean Honeywell room fan." I got the directions all right, but when I looked at them and then looked at the fan, I said out loud, "You have got to be kidding me." Nope. They want me to turn it on its face and remove 6 tiny little screws. Right.
Did I ever mention that I used to be a technical writer? Did I ever tell you tech writers often do user testing? Do you see where this is going? Here's the logic: Honeywell has a good reputation for making quality products that last and last. So I have a fan that will last and last, and that being the case, what is the one thing I am going to have to do with this fan to keep it running smoothly? That's right: clean the dust off of the blades and the motor. But first I have to remove 6 tiny little screws. I didn't know they made screwdrivers with a head that small.
So I have a dandy little room fan that works like a champ and will become my lifetime companion except that if I don't clean it, it will eventually become so clogged it won't work and if I turn it on with all that dust in there, I'll die. Or maybe just sneeze and cough a lot.
So then I Googled Honeywell customer service, saw the Contact Us link, clicked on it, and here's what I got:
Does Honeywell really want me to contact them? What would you do? I had a similar usability hissy fit a few years ago when I bought an over-the-stove microwave oven that needed to have a light bulb replaced. Don't get me started. You can, however, read about it here. I just did and laughed so hard I honked. Sometimes I crack myself up.